Incident details
Operator, cause, commodity and consequences with raw source fields.
GD incident on 2025-08-19 — NC
Operator
Piedmont Natural Gas Co Inc
Cause
Other Outside Force Damage
Commodity
Natural Gas
Program
GD
Damage and Injuries
0 fatalities
1 injury
Property damage (nominal)
$150,000
Incident datetime
2025-08-19 11:27
Report number
Location
NC, NEW HANOVER
Narrative
At approximately 11:20 am 911 called png customer contact center to report that a vehicle hit and damaged our asset. The vehicle that hit the png design meter bent the 2� riser and broke off above the meterstop. Upon being notified of the emergency, cfo was dispatched to investigate and make necessary repairs. Within minutes of the cfo technician arriving on site the building exploded and caught on fire. First responders were already on site. Repairs were made. The fire/explosion resulted in one customer outage. One firefighter was admitted to the hospital for burns.
Detailed record list
Occurred At
2025-08-19 11:27:00
Year
2025
Report Received Date
2025-09-17 00:00:00
Iyear
2025.0
Report Number
20250055.0
Supplemental Number
41378.0
Report Type
Original Final
Operator Id
15518
Name
Piedmont Natural Gas Co Inc
Operator Street Address
525 South Tryon Street
Operator City Name
Charlotte
Operator State Abbreviation
NC
Operator Postal Code
28202
Local Datetime
2025-08-19 11:20:00
Time Zone
Eastern
Daylight Savings Ind
Yes
Location Street Address
5051 New Center Drive
Location City Name
Wilmington
Location County Name
New Hanover
Location State Abbreviation
NC
Location Postal Code
28403
Location Latitude
34.238777
Location Longitude
-77.876267
Flow Cont Service Valve Ind
Yes
Nrc Rpt Datetime
2025-08-19 12:35:00
Nrc Rpt Num
1440303
Additional Nrc Report Numbers
1440425
Commodity Released Type
Natural Gas
Unintentional Release
24.1
Intentional Release
0.0
Fatality Ind
No
Fatal
0
Injury Ind
Yes
Num Emp Injuries
0
Num Contr Injuries
0
Num Er Injuries
1
Num Worker Injuries
0
Num Gp Injuries
0
Injure
1
Ignite Ind
Yes
Ignite Datetime
2025-08-19 11:28:00
How Extinguished
Local/state/federal Emergency Responder
Gas Consumed By Fire In Mcf
24.1
Explode Ind
Yes
Num Pub Evacuated
4.0
Incident Identified Datetime
2025-08-19 11:27:00
On Site Datetime
2025-08-19 11:28:00
Confirmed Discovery Datetime
2025-08-19 11:28:00
Federal
No
Location Type
Operator-Controlled Property
Incident Area Type
Aboveground
Incident Area Subtype
Typical Aboveground Facility Piping Or Appurtenance (E.g. Value Or Regulator Station, Outdoor Meter Set)
Crossing
No
Pipe Facility Type
Investor Owned
System Part Involved
Outside Meter/regulator Set
Installation Year
2025.0
Manufactured Year
2025.0
Customer Type
Non-Residential With Meter Capacity Less Than 1,000 Scfh
Was Efv Installed Before Ind
No
Curb Valve Inst Before Inc Ind
Yes
Material Involved
Steel
Steel Seam Type
Other
Steel Seam Type Details
Unknown
Release Type
Other
Release Type Details
Design Meter Hit By Vehicle. Broke Off Above Meter Stop.
Class Location Type
Class 1 Location
Est Cost Oper Paid
1000000.0
Est Cost Prop Damage
150000.0
Est Cost Emergency
150000.0
Est Cost Other
0.0
Gas Cost In Mcf
4.5
Est Cost Unintentional Release
108.0
Est Cost Intentional Release
0.0
Prpty
1300108.0
Commercial Affected
1.0
Industrial Affected
0.0
Residences Affected
0.0
Num Persons Hosp Not Ovnght
0.0
Num Injured Treated By Emt
0.0
Num Resident Building Affctd
0.0
Num Business Building Affctd
1.0
Accident Psig
60.0
Normal Psig
55.0
Mop Psig
60.0
Mop Cfr Section
192.619(A)(2)
Maop Established Date
1993-09-12 00:00:00
Accident Pressure
Pressure Did Not Exceed Maop
Gas Odorized System Type
Drip
Gas Odorized Lvl Not Msrd Ind
Yes
Scada In Place Ind
No
Accident Identifier
Notification From Emergency Responder
Investigation Status
No, the operator did not find that an investigation of the controller(s) actions or control room issues was necessary due to: (provide an explanation for why the operator did not investigate)
Investigation Status Details
Vehicle accident/fire
Employee Drug Test Ind
No
Contractor Drug Test Ind
No
Cause
Other Outside Force Damage
Cause Details
Damage By Car, Truck, Or Other Motorized Vehicle/equipment Not Engaged In Excavation
Outside Force Type
Damage By Car, Truck, Or Other Motorized Vehicle/equipment Not Engaged In Excavation
Vehicle Subtype
Third Party
Driver Issued Citation Ind
Yes
Citation Dui Ind
Yes
Driver In Control Ind
No
Estimated Speed
Unknown
Vehicle Type
Passenger Car
Vehicle Travel From
Roadway
Vehicle Travel Distance Ft
125
Protections Installed Ind
No
Preparer Name
C********** R******
Preparer Title
Gas Regulatory Compliance Analyst
Preparer Email
C******************@d**********.com
Preparer Telephone
704-731-4680
Authorizer Name
F***** B****
Authorizer Title
Pipeline Safety Governance Manager
Authorizer Telephone
704-731-4618
Authorizer Email
F***********@d**********.com
Narrative
At approximately 11:20 am 911 called png customer contact center to report that a vehicle hit and damaged our asset. The vehicle that hit the png design meter bent the 2� riser and broke off above the meterstop. Upon being notified of the emergency, cfo was dispatched to investigate and make necessary repairs. Within minutes of the cfo technician arriving on site the building exploded and caught on fire. First responders were already on site. Repairs were made. The fire/explosion resulted in one customer outage. One firefighter was admitted to the hospital for burns.
| Occurred At | 2025-08-19 11:27:00 |
|---|---|
| Year | 2025 |
| Report Received Date | 2025-09-17 00:00:00 |
| Iyear | 2025.0 |
| Report Number | 20250055.0 |
| Supplemental Number | 41378.0 |
| Report Type | Original Final |
| Operator Id | 15518 PHMSA Enforcement |
| Name | Piedmont Natural Gas Co Inc |
| Operator Street Address | 525 South Tryon Street |
| Operator City Name | Charlotte |
| Operator State Abbreviation | NC |
| Operator Postal Code | 28202 |
| Local Datetime | 2025-08-19 11:20:00 |
| Time Zone | Eastern |
| Daylight Savings Ind | Yes |
| Location Street Address | 5051 New Center Drive |
| Location City Name | Wilmington |
| Location County Name | New Hanover |
| Location State Abbreviation | NC |
| Location Postal Code | 28403 |
| Location Latitude | 34.238777 Google Maps OpenStreetMap |
| Location Longitude | -77.876267 Google Maps OpenStreetMap |
| Flow Cont Service Valve Ind | Yes |
| Nrc Rpt Datetime | 2025-08-19 12:35:00 |
| Nrc Rpt Num | 1440303 NRC Report How to search |
| Additional Nrc Report Numbers | 1440425 |
| Commodity Released Type | Natural Gas |
| Unintentional Release | 24.1 |
| Intentional Release | 0.0 |
| Fatality Ind | No |
| Fatal | 0 |
| Injury Ind | Yes |
| Num Emp Injuries | 0 |
| Num Contr Injuries | 0 |
| Num Er Injuries | 1 |
| Num Worker Injuries | 0 |
| Num Gp Injuries | 0 |
| Injure | 1 |
| Ignite Ind | Yes |
| Ignite Datetime | 2025-08-19 11:28:00 |
| How Extinguished | Local/state/federal Emergency Responder |
| Gas Consumed By Fire In Mcf | 24.1 |
| Explode Ind | Yes |
| Num Pub Evacuated | 4.0 |
| Incident Identified Datetime | 2025-08-19 11:27:00 |
| On Site Datetime | 2025-08-19 11:28:00 |
| Confirmed Discovery Datetime | 2025-08-19 11:28:00 |
| Federal | No |
| Location Type | Operator-Controlled Property |
| Incident Area Type | Aboveground |
| Incident Area Subtype | Typical Aboveground Facility Piping Or Appurtenance (E.g. Value Or Regulator Station, Outdoor Meter Set) |
| Crossing | No |
| Pipe Facility Type | Investor Owned |
| System Part Involved | Outside Meter/regulator Set |
| Installation Year | 2025.0 |
| Manufactured Year | 2025.0 |
| Customer Type | Non-Residential With Meter Capacity Less Than 1,000 Scfh |
| Was Efv Installed Before Ind | No |
| Curb Valve Inst Before Inc Ind | Yes |
| Material Involved | Steel |
| Steel Seam Type | Other |
| Steel Seam Type Details | Unknown |
| Release Type | Other |
| Release Type Details | Design Meter Hit By Vehicle. Broke Off Above Meter Stop. |
| Class Location Type | Class 1 Location |
| Est Cost Oper Paid | 1000000.0 |
| Est Cost Prop Damage | 150000.0 |
| Est Cost Emergency | 150000.0 |
| Est Cost Other | 0.0 |
| Gas Cost In Mcf | 4.5 |
| Est Cost Unintentional Release | 108.0 |
| Est Cost Intentional Release | 0.0 |
| Prpty | 1300108.0 |
| Commercial Affected | 1.0 |
| Industrial Affected | 0.0 |
| Residences Affected | 0.0 |
| Num Persons Hosp Not Ovnght | 0.0 |
| Num Injured Treated By Emt | 0.0 |
| Num Resident Building Affctd | 0.0 |
| Num Business Building Affctd | 1.0 |
| Accident Psig | 60.0 |
| Normal Psig | 55.0 |
| Mop Psig | 60.0 |
| Mop Cfr Section | 192.619(A)(2) View CFR 49 §192 |
| Maop Established Date | 1993-09-12 00:00:00 |
| Accident Pressure | Pressure Did Not Exceed Maop |
| Gas Odorized System Type | Drip |
| Gas Odorized Lvl Not Msrd Ind | Yes |
| Scada In Place Ind | No |
| Accident Identifier | Notification From Emergency Responder |
| Investigation Status | No, the operator did not find that an investigation of the controller(s) actions or control room issues was necessary due to: (provide an explanation for why the operator did not investigate) |
| Investigation Status Details | Vehicle accident/fire |
| Employee Drug Test Ind | No |
| Contractor Drug Test Ind | No |
| Cause | Other Outside Force Damage |
| Cause Details | Damage By Car, Truck, Or Other Motorized Vehicle/equipment Not Engaged In Excavation |
| Outside Force Type | Damage By Car, Truck, Or Other Motorized Vehicle/equipment Not Engaged In Excavation |
| Vehicle Subtype | Third Party |
| Driver Issued Citation Ind | Yes |
| Citation Dui Ind | Yes |
| Driver In Control Ind | No |
| Estimated Speed | Unknown |
| Vehicle Type | Passenger Car |
| Vehicle Travel From | Roadway |
| Vehicle Travel Distance Ft | 125 |
| Protections Installed Ind | No |
| Preparer Name | C********** R****** |
| Preparer Title | Gas Regulatory Compliance Analyst |
| Preparer Email | C******************@d**********.com |
| Preparer Telephone | 704-731-4680 |
| Authorizer Name | F***** B**** |
| Authorizer Title | Pipeline Safety Governance Manager |
| Authorizer Telephone | 704-731-4618 |
| Authorizer Email | F***********@d**********.com |
| Narrative | At approximately 11:20 am 911 called png customer contact center to report that a vehicle hit and damaged our asset. The vehicle that hit the png design meter bent the 2� riser and broke off above the meterstop. Upon being notified of the emergency, cfo was dispatched to investigate and make necessary repairs. Within minutes of the cfo technician arriving on site the building exploded and caught on fire. First responders were already on site. Repairs were made. The fire/explosion resulted in one customer outage. One firefighter was admitted to the hospital for burns. |
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